rowid,id,year,session_id,ord,role,role_group,name_as_printed,affiliation_as_printed,paper_title,person_id,institution_id,source_document_id,page 40873,47864,2017,pdf:2017:I.24,3,Speakers,speaker,Heather Hill,University of Maryland University College,Cultivating Resilience to Counter Entitlement: An Investigation of the Causes and Solutions for Student Grade Complaints,p:heather-hill,ror:01w1pbe36,pdf-2017-2017__program__2017program.pdf,266