rowid,id,year,session_id,ord,role,role_group,name_as_printed,affiliation_as_printed,paper_title,person_id,institution_id,source_document_id,page 13182,20086,2007,pdf:2007:G.34,2,Speakers,speaker,Heather Bruce,"University of Montana, Missoula",,p:heather-bruce,ror:0078xmk34,pdf-2007-2007__2007completeprogram.pdf,170 14227,21115,2007,pdf:2007:N.21,3,Speakers,speaker,Henrietta N. Shirk,"Montana Tech of the University of Montana, Butte",Writing Teachers as Complaint Managers: Responding to Students’ Hostile Communications,p:henrietta-shirk,ror:0078xmk34,pdf-2007-2007__2007completeprogram.pdf,271