rowid,id,year,session_id,ord,role,role_group,name_as_printed,affiliation_as_printed,paper_title,person_id,institution_id,source_document_id,page 37418,44301,2016,pdf:2016:G.5,2,Speakers,speaker,Melissa Graham Meeks,Gordon State College,What Is Excellent Service and How Do We Know It When We See It?,p:melissa-graham-meeks,ror:004gk0w56,pdf-2016-2016__program__2016program.pdf,184